JOB DESCRIPTION
As the the Buenos Aires (BA) hub lead for OTC Derivative Confirmations covering Rates and Credit products, accountable for managing an ~8-person team and owning end-to-end confirmations delivery from queue health and aged/outstanding reduction through exception management, stakeholder escalation, and adherence to controls and regulatory requirements. You operate as the primary BA escalation point for Front/Middle Office and Derivatives stakeholders, drive performance through daily/weekly metrics and disciplined operating routines, and deliver process improvements and strategic initiatives across the confirmations operating model.
Job Responsibilities
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Lead, coach, and develop an ~8-person BA confirmations team, setting goals aligned to business standards and performance targets.
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Act as the BA confirmations hub manager and primary escalation point for stakeholders across Front/Middle Office and Derivatives.
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Manage hub capacity, coverage, and queue health to reduce aged/outstanding Rates and Credit confirmations.
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Oversee daily workflow execution, ensuring timely investigation, resolution, and escalation of breaks/exceptions across economic affirmations and unconfirmed electronic and paper trades.
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Maintain strong Rates and Credit product knowledge to self-serve investigations and reduce dependency on other teams.
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Oversee the Credit derivative confirmation process (Tradeserv), ensuring accuracy, timeliness, and adherence to controls.
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Ensure compliance with control frameworks and regulatory requirements, reinforcing a strong risk-and-controls culture and high-accuracy standards.
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Drive performance against daily/weekly metrics through reporting, trend review, root-cause analysis, corrective action plans, and workflow/process improvements.
Required Qualifications, Capabilities and Skills.
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People leadership experience including team management, coaching, performance management, and goal setting.
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Stakeholder management and influencing skills across Front Office, Middle Office, and Operations, including clear escalation to senior stakeholders.
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Client service mindset with professional, timely, solution-oriented engagement.
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Strong organizational and prioritization skills to manage multiple queues, deadlines, and competing priorities.
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Strong understanding of operational risk and controls with disciplined adherence to procedures and accuracy standards.
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Rates and Credit derivatives product knowledge and OTC confirmations lifecycle expertise, including exception/break resolution.
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Analytical problem-solving capability with a root-cause approach and focus on preventative actions; metrics-driven execution against daily/weekly targets.
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Proficiency with Outlook, Excel, Word, and PowerPoint; flexibility and adaptability in a fast-paced operating environment.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
