ABOUT APPLY
APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
THE ROLE:
Apply Digital is looking for an SRE Engineer to join our globally distributed team. This is a hybrid SRE/Service Desk role designed for someone who is passionate about reliability engineering and comfortable supporting day-to-day operational needs across multiple UK e-commerce clients.
You will be a key contributor in maintaining the health and performance of client platforms, responding to incidents, and continuously improving observability and operational processes. While your primary focus is SRE, you will collaborate closely with the Service Desk team to support triaging, escalation, and resolution workflows.
This role is ideal for someone with 2–3 years of experience who thrives in a fast-paced, multi-client environment, values clear documentation, and is comfortable working with a high degree of autonomy during their shift.
Monitor platform health across multiple client environments using tools like Grafana and Prometheus, or other monitoring tools
Respond to and triage incidents, following established runbooks and escalation paths
Participate in post-incident reviews and contribute to postmortem documentation
Support the Service Desk team with technical triaging, incident classification, and resolution
Maintain and improve observability dashboards, alerts, and SLI, and SLO tracking
Write and maintain runbooks, operational documentation, and knowledge base articles
Identify recurring issues and propose automation or process improvements to reduce toil
Participate in on-call rotation covering weekends (alternating schedule — one weekend on, one weekend off)
Collaborate with the EMEA team during shift overlap to ensure smooth handoffs and continuity
Support root cause analysis and contribute to continuous improvement initiatives
Strong proficiency in English (written and verbal communication) is required
2–3 years of experience in SRE, platform operations, or a technical Service Desk role
Experience with monitoring and observability tools such as Grafana, Prometheus, or equivalent
Solid understanding of incident management processes (triaging, escalation, postmortems)
Experience supporting e-commerce platforms
Scripting skills in shell and/or Python for automation and operational tasks
Familiarity with containerization concepts (Docker, Kubernetes) at an operational level
Experience working in Agile environments and using ticketing tools (e.g. Jira)
Comfort working independently during early-morning shifts with minimal supervision
Strong documentation habits and attention to detail
Experience with Agile processes, testing, and code review
Strong experience with scripting - shell, Python, etc.
Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills
Excellent analytical and problem-solving skills
Ability to communicate effectively with technical and non-technical stakeholders. You should feel comfortable explaining technical concepts in simple terms
Experience working in fast-paced, Agile environments, balancing priorities across multiple projects
NICE TO HAVE:
Experience with Google Cloud Platform (GCP) or other major cloud providers (AWS, Azure)
Familiarity with CI/CD pipelines (GitHub Actions, GitLab CI)
Basic experience with Infrastructure as Code tools such as Terraform
Basic knowledge of AIOps concepts and their application in operational workflows
SRE or cloud certifications (Google Cloud, AWS, Kubernetes)
LIFE AT APPLY
People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.
Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email
[email protected].
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
