Who We Are
In August 2025, TELUS Digital acquired GM2, creating a combined firm to design and deliver transformative digital products and customer experiences through cutting-edge technology, strategic thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location & Flexibility
This is a hybrid role. This model requires the ability to work in a hybrid mode from our office in Buenos Aires (1 to 2 times/ week). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members, local and visiting, from other global offices.
The Opportunity
The Senior Product Lead is a highly autonomous role with numerous opportunities to substantially impact our teams, clients, and company. You’ll blend core concepts of product ownership from Agile methodologies with a holistic product strategy and account management approach, incorporating technical expertise. You’ll use your expertise to understand our client’s needs, translate business requirements into actionable tasks for our development team, and collaborate with a diverse team of designers, strategists, developers, and test engineers to bring the client’s vision to life.
Responsibilities
Build strong, trusting relationships with key client stakeholders, gaining credibility as a "trusted advisor"
Lead client discussions around product vision and end-user needs
Elicit requirements and manage complex requirement backlogs that consider multiple platforms
Build a shared understanding of product requirements among all stakeholders (internal and external)
Drive a strategic product roadmap that considers business value, technical lift, dependencies, and time and budget constraints
Facilitate conversations around scope management and feature prioritization
Collaborate with product designers to create best-in-class user experiences that are feasible and within technical constraints
Run or assist in client journey mapping, user story mapping, and other product-oriented workshops
Lead technical discussions with engineers to help define system architecture, and data flows to guide feature development
Effectively leverage analytics and metrics data points to drive informed decision-making and enhance product strategies
Analyze and interpret data to identify patterns, trends, and opportunities for product optimization and improved user experiences
Manage and document technical dependencies and API needs
Provide meaningful contributions to the promotion of best practices, skills development, and process improvement
Mentor other Product Leads, informally or formally
Qualifications
C1 or C2 English Language proficiency
5+ years of experience in the software development industry as a Product Manager, Product Owner, Technical Business Analyst, Requirements Manager, or related position
Experience working with stakeholders to elicit and define requirements for multiple platforms: iOS, Android, Web, Backend technologies, etc.
Proven understanding of the differences in capabilities across iOS, Android, Web, and TV platforms
Firm grasp of accessibility standards (WCAG 2.1) and their integration into product development processes for enhanced inclusivity and compliance
Excellent interpersonal skills with the ability to communicate effectively with people of different roles and technical backgrounds
Experience in driving product vision, go-to-market strategy, and UI/UX discussions
Ability to quickly spin up on new technologies and understand constraints and platform-specific risks
Robust documentation and technical writing skills, with proficiency in using user stories, acceptance criteria, flow diagrams, API documentation, and other requirements documentation methods
Strong technical acumen with a deep understanding of product development processes from concept to product launch and frontend and backend technologies (i.e., web/native apps, APIs, databases)
Proven track record of facilitating scrum ceremonies (i.e., Stand-up, Refinement, Sprint planning, Retrospectives) to drive successful software development cycles
Demonstrated expertise in leading the kick-off of new features and designs, resulting in efficient project implementation and stakeholder satisfaction
Excellent user experience intuition and ability to develop empathy for users of your product
Experience as a mentor and leader who creates a safe environment where all ideas are welcomed and considered
Bonus Points
Agency or consulting experience with a variety of clients and industries
An understanding of the differences in capabilities across iOS, Android, Web, and TV platforms
Experience with product research and strategy
Knowledge of UI/UX platforms and design thinking
Certified ScrumMaster and/or Certified Scrum Product Owner
Experience with blockchain technologies, crypto assets, and decentralized systems, including a working understanding of Bitcoin fundamentals (e.g., blockchain architecture, consensus mechanisms, and mining economics)
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.
