About the Role
We are looking for a highly analytical and execution-oriented individual to support Driver Access for Uber's Mobility business in Argentina.
Driver Access is the vertical responsible for making the driver onboarding and activation funnel as simple, efficient, and compliant as possible. This includes managing operational configurations, improving funnel conversion, reducing friction for earners, and ensuring that local regulatory requirements are correctly reflected in the driver experience.
You will work closely with Local Operations, Central Operations, Product, Support, and Compliance teams to monitor funnel performance, identify pain points, and execute improvements that help more drivers access the platform in a smooth and reliable way.
This role is ideal for someone detail-oriented, data-driven, hands-on, and motivated by improving operational processes at scale.
What You'll Do
- Monitor and improve the driver onboarding and access funnel, identifying opportunities to reduce friction and increase conversion.
- Support the configuration and maintenance of driver access requirements, flows, and operational rules.
- Ensure driver access processes reflect local regulatory and business requirements.
- Analyze funnel performance, identify drop-off points, and propose actions to improve activation and completion rates.
- Work with Central Operations and Product teams to escalate issues, test solutions, and implement process improvements.
- Partner with Support and local teams to understand driver pain points and translate them into operational improvements.
- Maintain documentation, trackers, dashboards, and routines related to driver access processes.
- Support launches, changes, and experiments related to driver onboarding, document requirements, compliance flows, and activation.
- Identify operational defects or inconsistencies and coordinate with the right teams to resolve them.
- Help ensure that the driver access experience is simple, reliable, compliant, and scalable.
What You'll Need
- Bachelor's degree in Business, Engineering, Economics, Operations, Analytics, or a related field.
- 1-2 years of experience in Operations, Analytics, Strategy, Consulting, Business Intelligence, Process Improvement, or related fields.
- Strong analytical mindset and comfort working with data to identify issues and opportunities.
- Ability to break down operational problems, structure analysis, and recommend practical solutions.
- Strong attention to detail, especially when working with process configurations, regulatory requirements, and operational flows.
- Strong execution skills and ability to manage multiple tasks, follow up with stakeholders, and drive initiatives to completion.
- Professional proficiency in English and Spanish.
Preferred Qualifications
- Good stakeholder management skills and ability to work with cross-functional teams.
- Experience with SQL, dashboards, spreadsheets, or other data tools is a plus.
- Clear communication skills and ability to document processes and insights simply.
- Curiosity, ownership, and willingness to learn in a fast-paced environment.
