Description
Bus Proc & Perf Analyst
Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.
Discover what your 25,000 future colleagues already know:
Why Syneos Health
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
- We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.
Job Responsibilities
Provides assistance on organizational projects and initiatives which may include:
Training
System deployments and/or enhancements
Process development and documentation
Validation activities which may include testing
Assisting with data migrations
Participates in process improvements which may include:
Assist in problem identification and resolution which may include:
Monitoring operational indicators to identify and escalate critical business issues
Exercising appropriate critical thinking/problem solving skills to identify and understand a problem, analyze and communicate impact, and bring to timely resolution
Provides accurate operational metrics for areas overseen by Global Operations Management which may include:
Extracting data from systems or applications
Analyzing metrics and identify exceptions, erroneous data, gaps, trends, and improvement opportunities
Communicating metric findings as necessary
Support end Users of process and system(s) which may include:
Responding to end user questions or requests by providing guidance and or resolution
Identifying issues for escalation routing appropriately (to other team members, internal resources, external resources, etc.)
Documenting support issues to ensure issues/requests are resolved
May assist with preparation and maintenance of end-user training materials and job aids
Performs other work-related duties as assigned. Minimal travel may be required (up to 25%).
Note: If there are additional responsibilities that are specific to an individual employee, department, country, or other grouping, please use the Job Description Addendum Template.
Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
http://www.syneoshealth.com
Additional Information
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
Summary
Draws from and applies industry knowledge and clinical research experience in the development of innovative strategies and technologies to ensure success in the company’s business process and performance initiatives. Drives efficiencies through business process and system improvements with a focus on design, metrics analysis, process support and reporting.
