Wyndham Hotels & Resorts is now seeking a Coordinator, GSS Collections to join our team at WHR Argentina in Buenos Aires, Argentina.
By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!
This role will be part of Global Shared Services based in Buenos Aires, Argentina.
The Collections Coordinator will:
-
Support the collections function by coordinating outreach activities, monitoring overdue balances, and ensuring timely follow-up with franchisees.
-
Maintain accurate documentation of collection activities, customer interactions, and account status in accordance with internal policies and controls.
-
Assist the Collections Analysts with escalations, dispute tracking, default notice coordination, and payment plan administration.
-
Monitor accounts for aging, payment risk indicators, and required actions, escalating issues to senior team members when appropriate.
-
Contribute to the accuracy and completeness of collections reporting, metrics tracking, and case management records.
-
Coordinate and execute routine collection outreach to franchisees via calls, emails, and system reminders, documenting all follow-ups and payment status.
-
Monitor customer aging reports and track overdue balances, flagging accounts requiring escalation per established guidelines.
-
Support targeted outreach efforts for high-priority or past-due accounts by coordinating activities and tracking responses.
-
Assist with the review and documentation of customer disputes by gathering billing, contract, and supporting information.
-
Track dispute status and outcomes in the case management system and follow up on pending actions.
-
Request issuance of monetary default notices to the Compliance Team.
-
Assist in documenting and maintaining approved payment plans and monitor adherence to agreed terms.
-
Maintain accurate and timely records of all customer interactions, commitments, and account actions in ERP and case tools.
-
Strong hands on expertise in Collections processing.
-
Solid working experience with billing documents, aging reports, and customer account behavior in a franchise or service-based environment.
-
Solid working knowledge of ERP systems (Oracle AR preferred), case management, or CRM tools.
-
Strong attention to detail and ability to maintain accurate documentation and audit-ready records.
-
Ability to follow defined procedures, escalation paths, and internal controls.
-
Strong analytical and problem solving skills.
-
Excellent written and verbal communication skills to interact with customers and internal stakeholders.
-
Ability to prioritize and manage workload effectively in a fast paced, high volume, multi entity environment.
-
Ability to operate in KPI-driven environments (aging buckets, follow-up compliance, case resolution timelines).
-
Fluency in English and Spanish, with the ability to support cross regional operations.
-
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
-
4+ years of experience in Accounts Receivable / O2C operations, with a strong focus on Collections.
-
Experience working in Shared Services Centers or similar high volume operational environments is a plus.
-
Prior experience supporting continuous improvement or process documentation is a plus.
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Job Location: WHR Argentina, Maipu 1300 piso 18, Buenos Aires, Argentina C1006ACT
Employment Status: Full-time
Employment Disclaimer
In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.
