Marcus Thomas is one of the country’s leading independent advertising and marketing agencies. From our offices in Cleveland and Cincinnati, Ohio; Buenos Aires, Argentina; and Santiago, Chile, we bring together thinkers, makers and storytellers who help brands grow by creating meaningful connections with people.
We offer a full range of services: creative, media, digital, PR, social, search and CRM, all working together to build ideas that make an impact. Our integrated approach has earned national recognition for work that blends strategy, creativity and technology to move businesses forward.
At Marcus Thomas, we believe great marketing makes people’s lives better. We call that the Value Exchange: a partnership where everyone benefits. Join us and help shape an agency driven by curiosity, collaboration and results.
Marcus Thomas offers a hybrid work environment for employees located near our Buenos Aires or Santiago the Chile offices.
The ideal candidate for the Solutions Architect position will have a deep knowledge of Salesforce Marketing Cloud Engagement, and general knowledge of Data 360 and CRM, and the ability to offer best-in-class consulting to Devs United’s clients. As the project solutions lead to the client, the Solutions Architect is responsible for gathering and translating business requirements for the project team and execution of tasks related to configuration, development, and validation. They ensure the quality and integrity of the overall solution throughout the project lifecycle.
- Conduct design, discovery and technical walkthroughs with your assigned clients
- Develop and conduct custom training sessions for assigned clients where applicable
- Lead project delivery in close partnership with the Project Manager and Account Manager, ensuring execution aligns with scope, timelines, and client expectations
- Provide solution and strategy direction across the project lifecycle
- Prepare technical / functional documentation
- Estimate complexity and effort for high-impact tasks and projects
- Identify risks and propose mitigation strategies during design and development phases
- Collaborate with Technical Architects to ensure alignment between technical implementation and business/solution design
- Support troubleshooting of high-complexity defects and production issues
- Participate in pre-sales efforts by providing solution feasibility, architecture input, and scoping support when required
- Mentor solutions specialists, provide coaching, and promote continuous improvement within the practice
- Experience with Marketing Cloud Engagement
- Experience with Salesforce Sales (CRM), Agentforce and/or Service Cloud is a plus
- Experience using LucidChart or a similar tool to create diagrams
- Participation in projects using Project Management Methodologies such as Lean, Agile, Waterfall
- Experience in creating detailed requirements and functional specifications documents
- Experience in identifying scope changes
- Excellent analytical and critical-thinking skills, especially in complex scenarios
- Promote collaborative teamwork with your peers and clients
- Keep a positive attitude and commitment towards your work
- Strong willingness to learn and continuously improve
- 4+ years of related experience in Salesforce or 7-9 in MarTech environments.
- Bachelor’s or Master’s degree in Computer Science or related field, or equivalent experience.
- Salesforce certification Marketing Cloud Consultant, Marketing Cloud Admin, Agentforce Specialist and/or Data 360 Consultant is a plus
- Experience designing and delivering complex multi-cloud Salesforce implementations is a plus
- Strong experience in agency, multi-client, or consulting delivery environments
Long-Term Client Relationships: Our clients stay with us for over 12 years on average, showcasing our commitment and success in serving their needs.
Award-Winning Projects: Engage in projects that have received industry accolades, contributing to our reputation for excellence.
- Eligible for Monthly Recognition Awards.
- Kentico & Salesforce Certification exams paid for by Marcus Thomas.
- Monetary bonus for earning strategic certifications and accreditations.
- $20/month toward home internet/connectivity (the equivalent in local currency)
- Health and Wellness: You will be reimbursed up to $200 annually (the equivalent in local currency), per eligible staff member, for costs associated with health and wellness, including, but not limited to, gym memberships, psychology sessions, fitness watches and apps, fitness/soccer/yoga equipment and gear, and running shoes.
- Paid, flexible time off (Sick/Study/Vacation legal system)
- Paid, observed local National Holidays
- Paid, 1 week extra per year as personal time off
- Paid, Paternity leave: 4 weeks of time off
- Annual Diversity & Inclusion Training
- Time for Training / Certification
- English Classes
- Health insurance family pack (ARG: OSDE 310)
- Access to common spaces & events
- Travel opportunities
- Employee anniversary gift: breakfast delivery, except for Milestone anniversaries.
At Marcus Thomas, our values shape how we work with each other and with our clients.
Community – We contribute to the growth of our agency, our industry and our communities.
Accountability – We show up, keep our word, and take ownership of our work and results.
Collaboration – We lead with empathy, listen actively and value every voice.
Curiosity – We stay curious, ask questions and bring new ideas to the table.
Diversity – We respect and celebrate different perspectives because they make the work stronger.
Make Work Play – We bring energy, creativity and joy into everything we do.
Our hiring process is designed to help us get to know you and give you a genuine feel for our culture and team. It typically includes short conversations with our recruiting team and hiring manager, a team and/or leader interview, and final selection.
To support fairness and consistency, we use AI tools to assist with parts of the process. Résumés may be reviewed initially with an AI assistant that compares experience and skills to the job description and highlights potential matches for our recruiting team. Candidates can choose to opt out of AI résumé screening when applying.
We also use AI to record and transcribe interviews to promote accuracy and equity. Transcripts may be reviewed by HR to confirm that all candidates are treated respectfully and evaluated fairly. Candidates can opt out of this transcription feature at any stage.
While AI helps us stay organized and consistent, every decision to move a candidate forward is made by real people. Our recruiting and hiring teams remain hands-on throughout the process and use AI only as a tool, not as a decision-maker for how to find talent.
At Marcus Thomas, we believe diversity is a strength and that great ideas come from different perspectives. We’re committed to creating opportunities for talented individuals who have been historically underrepresented in our industry and to fostering an inclusive culture where everyone can grow, thrive and do their best work.
We encourage women, people of color, LGBTQIA+ individuals, immigrants, people of all religions and nationalities, and people with disabilities to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability.
