14 publicaciones de empleo destacadas de machine learning en parque patricios, b (¡Están contratando!)

AI Customer Support
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- Tiempo completo
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IBM Maximo Functional Analyst
Accenture —Buenos Aires, Buenos Aires
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Industry X - DP&O - MES Analyst/Consultant
Accenture —Buenos Aires, Buenos Aires
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dLocal —Buenos Aires, Buenos Aires
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Analista Geo AI
AEROTERRA —Buenos Aires, Buenos Aires
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Global Client Service Finance Lead - Associate Director - EY Global Delivery Services
EY —Capital Federal, Buenos Aires
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managementsolutions —Buenos Aires, Buenos Aires
Senior DevOps Engineer-AR
Globant —Buenos Aires, Buenos Aires
Sr DS Engineer - Antiscraping Security
Mercado Libre —Capital Federal, Buenos Aires
10d
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Vairix —Buenos Aires, Buenos Aires
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Senior Java Developer-AR
Globant —Buenos Aires, Buenos Aires
Tech Director, Consumer Goods & Retail - Argentina
Globant —Buenos Aires, Buenos Aires
2d
Tech Lead – Ciberseguridad / IA / Azure / .NET
Talent Connect —Capital Federal, Buenos Aires
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AI Engineer
Modus Digital —Capital Federal, Buenos Aires
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As an AI Customer Support Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or…
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AI Customer Support

Darwin AI -
Buenos Aires, Buenos Aires

Postulación rápida

Detalles del empleo

Tiempo completo

Descripción completa del empleo

We are looking for a highly motivated individual to join our AI Customer Support team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI.

As an AI Customer Support Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or need to integrate them with external systems. You’ll work directly with customers to resolve questions, troubleshoot technical problems, and collaborate with internal teams (CS, Onboarding, Product, and Engineering) to ensure issues are resolved promptly and thoroughly. Your work is key to maintaining strong client relationships and ensuring satisfaction with the Darwin AI experience.

In this role, you will:

Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction.
Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations
Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform
Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements.
Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions.
Identify recurring issues and contribute to internal documentation and FAQs.
Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience.
Audit AI conversations to detect bugs or opportunities for improvement.

Requirements

Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments.
Strong troubleshooting skills and ability to resolve issues efficiently.
Familiarity with AI behavior, JSON structures, and state machines (training provided).
Experience with AI configuration, WhatsApp, APIs, and third-party integrations.
Knowledge of process automation; experience with Zapier is a plus.
Programming knowledge, especially in Python, is a plus.
Ability to explain technical concepts clearly to both technical and non-technical audiences
Highly organized, with the ability to manage multiple support cases at once.
Strong written and verbal communication skills.
A customer-first mindset with a genuine desire to help clients succeed.
A team player with adaptability in fast-paced environments.
Passion for technology, AI, and continuous learning.

Benefits

Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
OpenAI or Gemini Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
Hybrid Work: We meet 2 days/week in our offices, the rest of the time you can work remotely from wherever you like!

Postulación rápida

Refiná tu búsqueda

machine learning empleos en parque patricios, b

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