11 publicaciones de empleo destacadas de field service analyst on site en lanús, buenos aires (¡Están contratando!)

Field Service Analyst On Site
Cognizant —Buenos Aires, Buenos Aires
- Tiempo completo
Sr. Data Analyst
サイネオス・ヘルス —Buenos Aires, Buenos Aires
Cyber Security Resiliency Technical Analyst- Buenos Aires (Hybrid)
サイネオス・ヘルス —Buenos Aires, Buenos Aires
Sales Operations Analyst
サイネオス・ヘルス —Buenos Aires, Buenos Aires
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AML Compliance Analyst
American Express —Buenos Aires, Buenos Aires
- Tiempo completo
2d
AI & Machine Learning Consultant Buenos Aires
AlixPartners —Buenos Aires, Buenos Aires
Sales Operations Analyst
Syneos - Clinical and Corporate - Prod —Buenos Aires, Buenos Aires
- Tiempo completo
2d
Senior Consultant Buenos Aires
AlixPartners —Buenos Aires, Buenos Aires
Principal, Tech Custmr Success
サイネオス・ヘルス —Buenos Aires, Buenos Aires
FinCrime (AML) Analyst
Blockchain.com —Buenos Aires, Buenos Aires
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(Senior) Data Team Lead
IQVIA —Buenos Aires, Buenos Aires
- Tiempo completo

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Field Service Analyst On Site

Cognizant -
Buenos Aires, Buenos Aires

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Detalles del empleo

Tiempo completo

Descripción completa del empleo

Job Summary
This role is for a Technical Lead in a global service desk app support environment with a hybrid work model and day shifts focusing on delivering reliable user support ensuring application stability and guiding technical problem solving for business critical systems across multiple regions while driving continuous service improvements and knowledge sharing.

Responsibilities
Guide end to end management of service desk tickets by monitoring queues prioritizing requests and ensuring timely and accurate resolution that aligns with agreed service levels
Provide advanced technical support for service desk applications by analyzing incident patterns and resolving recurrent issues to minimize disruption for users
Coordinate closely with application support and infrastructure teams by sharing detailed diagnostics and action plans to prevent extended outages for business stakeholders
Maintain thorough documentation of issues resolutions and known errors by updating knowledge articles to improve first contact resolution for the service desk team
Conduct impact analysis for incidents and minor changes by assessing risks and dependencies to protect stability of critical business applications
Implement problem management practices by identifying root causes proposing corrective actions and tracking their completion to reduce repeat incidents across the environment
Review system health and performance metrics regularly by using monitoring tools to detect anomalies early and trigger proactive interventions before users are affected
Assist in planning and coordinating minor releases and configuration updates by validating scope performing smoke checks and confirming successful rollout of changes in production environments
Support continuous improvement initiatives by gathering feedback from users and support teams to recommend enhancements in processes tools and knowledge assets
Coordinate with business stakeholders and service desk agents by clarifying requirements documenting expectations and ensuring transparent status communication for critical issues
Train and mentor support team members by sharing best practices troubleshooting approaches and tool usage to build a consistent and high quality support experience
Ensure adherence to security and compliance guidelines by following access control procedures and documenting activities to protect sensitive data in supported applications
Align daily activities with organizational purpose by improving reliability of digital workplace services so that teams can collaborate effectively and deliver value to customers and society

Qualifications
Require solid experience in service desk operations by handling incident lifecycle request fulfillment and user communication in a structured support environment over several years
Require strong background in application support by troubleshooting front end and back end components integrations and configuration issues within enterprise systems
Require hands on exposure to ticketing and IT service management tools by configuring queues creating reports and applying standard service management practices
Require ability to analyze logs error messages and performance data by using available tools to quickly diagnose issues and propose pragmatic resolutions
Require strong communication and collaboration abilities by interacting with diverse users peers and stakeholders to gather information and explain technical outcomes clearly
Nice to have experience with automation or scripting solutions by supporting basic workflows that optimize repetitive service desk tasks and increase team efficiency
Nice to have familiarity with hybrid work environments and distributed teams by adapting support practices to remote collaboration tools and varied user locations
Nice to have exposure to structured methodologies such as incident management problem management and change management by aligning daily work to these practices for consistent service delivery

Certifications Required
ITIL Foundation Certification or equivalent service management certification preferred for service desk and app support roles.

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field service analyst on site empleos en lanús, buenos aires

Field Service Analyst On Site

Sr. Data Analyst

Cyber Security Resiliency Technical Analyst- Buenos Aires (Hybrid)

Sales Operations Analyst

AML Compliance Analyst

AI & Machine Learning Consultant Buenos Aires

Sales Operations Analyst

Senior Consultant Buenos Aires

Principal, Tech Custmr Success

FinCrime (AML) Analyst

(Senior) Data Team Lead

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Quiero recibir la alerta de empleo más reciente para field service analyst on site en lanús, buenos aires

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