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Job Description: Facilities Analyst
Position Summary
The Facilities Analyst will provide key operational support across maintenance, operations, basic finance, vendor management, occupancy services, and events. This position serves as the central point of contact for Googlers, clients, and visitors, ensuring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met with the highest standards of excellence, professionalism, and confidentiality.
Key Responsibilities
1. Customer Service, Reception, and Access Management
Front Desk: Maintain order and aesthetics of the reception area, creating a positive first impression when greeting clients, employees, and visitors.
User Experience: Provide exceptional customer service, demonstrating confidence, professionalism, and immediate responsiveness.
Correspondence Management: Coordinate mail, courier, and messenger services at both local and international levels, including handling small packages.
Access Control: Securely manage access cards (badge activation), keys, and locker assignments.
Onboarding and Parking: Serve as the main point of contact (Main POC) for new employee office orientation, assist with onboarding/offboarding process follow-up, and manage parking control along with vehicle records.
2. Event Coordination and Execution
Ticket Management: Respond to all internal event ticket requests the same day they are received to ensure established KPIs are met.
Pre-Event Coordination: Communicate daily room layouts and special requests to the room setup team. Request and actively follow up on guest lists with a minimum of 48 hours' notice before the event.
Real-Time Support: Ensure physical presence at the start of each event to facilitate smooth check-in and ensure internal hosts are ready to receive their guests. Resolve user questions quickly and directly through chat channels or in-person support.
Quality and Post-Event: Inspect room distribution on the event day to accommodate last-minute requirements. Upon completion, immediately evaluate room conditions, notify the cleaning team, and record the event in the monthly tracking spreadsheet.
Measurement: Deploy monthly customer satisfaction surveys to collect feedback and measure event service quality.
3. Facility Management and Maintenance Operations
Site Inspections: Conduct continuous walkthroughs to ensure a clean, organized, and safe office aligned with current building procedures.
Work Orders: Respond to and promptly resolve building work orders, ensuring compliance with contract KPIs.
Administrative Support Tasks: Scan legal documentation, manage Lost & Found inventory, and coordinate general user requests.
4. Alignment, Compliance, and Team Culture
Collaborative Work: Actively participate in cross-functional alignment meetings with stakeholders and other internal teams, promoting an environment of cooperation, excellence, and personal success.
Compliance: Report any anomalies, poor practices, or violations of safety and regulatory compliance policies within the site or during events.
Improvement Feedback: Provide direct feedback to the Facilities/Events Manager on opportunities for operational process improvement.
Flexibility: Perform other operational tasks and assignments as directed by the leadership team or account manager.
Qualifications
Experience: Minimum 2 years in customer service positions, ideally within Facility Management environments, property administration, hospitality, or similar corporate roles.
Education/Languages: Excellent verbal and written communication skills; fluent English is a mandatory requirement.
Technical Skills: Proficient use of computer tools, and ticket/work order management systems.
Soft Skills: Professionalism, high responsiveness, organization, proactivity, and self-motivation. Ability to work independently with minimal supervision in a flexible and dynamic environment.
Physical Capability: Ability to perform minor physical activities associated with the role, such as floor inspection walks and transporting courier packages.
Location:
On-site –Buenos Aires, ARG
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a [email protected]. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.
