Build your future with Sovos.
If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.
At Sovos, we're dedicated to more than just solving compliance challenges - we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.
Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!
Don't worry if you don't check all the boxes - apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.
The Work You'll Do:
At Sovos, we're transforming how companies around the world manage tax compliance-helping half of the Fortune 500 and thousands more stay ahead in a complex, ever-changing global landscape. As a Data Analyst, you will apply ML and AI tooling to Sovos' global support operations data-building forecasting models for staffing and utilization, running LLM-powered classification pipelines, and surfacing insights through clean, readable visualizations.
This role is about applying the right tools to real operational problems and translating outputs into leadership-ready narratives.
More specifically, you will:
- Build and maintain forecasting models (Prophet or equivalent) for case volume, staffing, and utilization planning
- Design and maintain LLM classification pipelines for CSAT, ticket routing, and escalation flagging
- Develop and maintain text embedding and vector search workflows for semantic case matching and similarity search
- Write Python scripts for data cleaning, transformation, and visualization (pandas, plotly, matplotlib)
- Query Snowflake to answer ad hoc business questions and validate model outputs
- Translate ML model outputs into clear, non-technical narratives for ops managers and leadership
- Partner with the Analytics Engineer to ensure clean, reliable data inputs for all models
What We Need From You
- 3–5 years in a data analyst, ML analyst, or applied data science role
- Strong Python skills across data cleaning, transformation, and visualization
- Hands-on experience with Facebook Prophet or equivalent time-series forecasting library
- Proven experience applying LLMs via API for classification tasks, including prompt engineering, output validation, and cost management
- Familiarity with text embeddings and vector databases (Pinecone, pgvector, Snowflake Cortex, or similar)
- Solid SQL for analysis and validation (Snowflake preferred)
- Ability to communicate model outputs clearly to non-technical stakeholders
- Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire
Nice to Have:
- Understanding of LLM architecture and fine-tuning approaches
- Experience with scikit-learn or similar ML libraries
- Exposure to Snowflake Cortex or other cloud ML platforms
- Experience in a support, CX, or operations analytics context
What Does Sovos Offer You?
The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
- Flexible Time-Off
- Comprehensive Health benefits
- Meal Vouchers to assist with food expenses
- Bi-Weekly Meeting Free Days
- Mentoring Programs
- Globally recognized Training and Development programs
- Virtual English Club through Rosetta Stone, and more!
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.
Company Background
Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.
More than 100,000 customers in 100+ countries - including half the Fortune 500 - trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.
