Position Summary
The Field Service Engineer is responsible for providing technical support, installation, commissioning, maintenance, troubleshooting, and repair of equipment at customer sites. This role ensures equipment reliability, customer satisfaction, and compliance with ASP safety and quality standards while acting as the primary technical interface between customers and the organization.
Key Responsibilities
- Perform installation, start-up, calibration, and commissioning of equipment and systems.
- Execute preventive and corrective maintenance activities in accordance with ASP procedures.
- Diagnose technical issues and implement effective solutions to minimize equipment downtime.
- Provide on-site and remote technical support to customers.
- Prepare detailed service reports, technical documentation, and maintenance records.
- Ensure compliance with safety, quality, and regulatory requirements during all service activities.
- Collaborate with internal teams, including Engineering, Technical Support, Sales, and Operations, to resolve customer issues.
- Support customer training on equipment operation, maintenance, and best practices.
- Manage spare parts requirements and recommend service improvements.
- Build and maintain strong customer relationships to enhance customer satisfaction and business growth.
Required Qualifications
- Bachelor’s degree or Technical Engineering degree in Electrical, Electronic, Mechanical, Mechatronic, Biomedical Engineering, or related field.
- Experience in field service, maintenance, technical support, or equipment troubleshooting.
- Strong analytical and problem-solving skills.
- Ability to interpret technical documentation, schematics, and engineering drawings.
- Effective communication and customer service skills.
- Proficiency in Microsoft Office and service management systems.
- Availability to travel frequently and work at customer sites.
Fortive Corporation Overview
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Advanced Sterilization Products
ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].
Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.
ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].
NoneThis position is also eligible for bonus as part of the total compensation package.
