We are searching for a highly experienced, business-facing Business Solution Architect to guide a critical Revenue Cloud implementation.
In this position, you will function as the central link between business stakeholders and our globally distributed IT and QA teams. You will work hand in hand with the business-side ARM Product Owner to define, negotiate, and transform complex business requirements into clear functional designs and actionable user stories. This role demands a strong command of the Quote-to-Cash landscape, especially within a multi-tier channel sales model involving distributors and resellers.
Responsibilities
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Function as the direct IT counterpart to the Business ARM Product Owner and jointly run discovery and alignment sessions with core business units such as Sales, Finance, Legal, and Compliance
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Turn complex business processes and pricing logic into thorough functional designs and well-defined user stories for the development teams
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Craft and refine ARM workflows within a partner portal environment, ensuring the system accommodates multi-tier channel sales models where pricing flows to distributors and resellers rather than directly to end customers
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Engage closely with a globally distributed IT Center of Excellence, encompassing Program Managers, Solutions Architects in Canada, Developers in India, and Salesforce/ARM Admins
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Work alongside the QA team in India to verify that test plans accurately mirror the functional designs and business intent embedded in the user stories
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Coordinate and interact effortlessly with an external Systems Integrator partner currently assisting with the ARM rollout
Requirements
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At least 5 years of relevant professional experience, including a minimum of 2 years in a leadership, architect, owner, or coordinator role
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Involvement in at least 2 projects, or a proven history of launching a product or key product capabilities to the market
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Demonstrated success delivering large-scale, enterprise-grade programs that are multi-workstream, involve 5 or more FTEs, and stretch across multiple years
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Applied expertise using Salesforce Revenue Cloud
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Thorough end-to-end understanding of the Quote-to-Cash (QTC) landscape and full lifecycle
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Solid track record working with partner portals and managing the intricacies of multi-tier channel models together with distributor pricing limits
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Outstanding communication skills, with the ability to interpret and explain technical system functionalities directly to non-technical business leaders, such as outlining ARM architecture constraints for Finance and Legal
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Strong background in preparing functional specifications, crafting user stories, and linking business needs with technical execution within Agile delivery frameworks
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Excellent written and spoken English at C1 business level, together with executive-quality presentation skills
Nice to have
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Hands-on familiarity with Salesforce CPQ for configuration, pricing, and quoting processes
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Practical experience with Salesforce Experience Cloud for building partner and customer portals
We offer
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International projects with top brands
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Work with global teams of highly skilled, diverse peers
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Healthcare benefits
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Employee financial programs
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Paid time off and sick leave
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Upskilling, reskilling and certification courses
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Unlimited access to the LinkedIn Learning library and 22,000+ courses
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Global career opportunities
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Volunteer and community involvement opportunities
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EPAM Employee Groups
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Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn
