Our client is a fast-growing USA-based digital agency seeking an experienced and dynamic Contract Part-Time Senior Account Manager to join their team. This role is crucial in managing and growing their client relationships in the region, driving digital strategy initiatives, and providing exceptional customer support. The ideal candidate will have 8-12 years of relevant work experience and be proficient in Account Management, Digital Strategy, and Customer Support.

Key Responsibilities

Account Management:
- Serve as the primary point of contact for a portfolio of high-value clients in the USA region
- Develop and maintain strong, long-lasting client relationships
- Conduct regular account reviews and strategy sessions with clients
- Identify and pursue upselling and cross-selling opportunities within existing accounts
- Collaborate with internal teams to ensure client needs are met and expectations are exceeded
- Monitor account performance and provide regular reports to both clients and internal stakeholders
Digital Strategy:
- Develop comprehensive digital strategies tailored to each client's unique needs and goals
- Stay up-to-date with the latest digital trends, technologies, and best practices in the USA market
- Provide strategic recommendations to clients to improve their digital presence and performance
- Collaborate with creative and technical teams to implement innovative digital solutions
- Analyze campaign performance and make data-driven recommendations for optimization
- Present strategic plans and results to clients and internal teams
Customer Support:
- Provide exceptional customer support to clients, addressing their concerns and queries promptly
- Anticipate client needs and proactively offer solutions
- Manage and resolve complex client issues, escalating when necessary
- Develop and maintain documentation of client interactions, issues, and resolutions
- Collaborate with support teams to ensure the timely resolution of technical issues
- Identify opportunities to improve customer support processes and implement best practices
Team Collaboration and Leadership:
- Mentor junior account managers and team members
- Contribute to the development of best practices and standard operating procedures
- Participate in cross-functional team meetings and projects
- Share knowledge and insights gained from client interactions with the broader team
- Assist in the onboarding and training of new team members
Business Development:
- Identify and pursue new business opportunities within the USA
- Contribute to proposal development and pitch presentations for potential clients

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