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Lead Operational Intelligence Engineer

EPAM Systems, Inc. -
Desde casa

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Detalles del empleo

Descripción completa del empleo

We are looking for a highly experienced and dynamic Lead Operational Intelligence Engineer to join our team.

In this role, you will take ownership of leading the development, maintenance, and enhancement of our Elastic & Observability Platform deployed across cloud environments. You will drive strategic initiatives, guide a high-performing technical team, and ensure platform reliability while fostering innovation and enabling self-service capabilities for platform consumers. This position also involves participating in an on-call rotation to oversee platform health and functionality.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Responsibilities

Oversee the availability, functionality, performance, and security of observability and search platforms to exceed business SLAs
Provide technical leadership during complex incidents and escalate resolutions promptly during on-call periods
Develop and maintain comprehensive platform documentation, standard operating procedures, and knowledge-sharing resources
Collaborate with cross-functional teams, stakeholders, and vendors to oversee operational requirements, drive strategic initiatives, and manage installations, troubleshooting, and upgrades
Lead the enhancement of platform features and self-service capabilities, including advanced Elastic Synthetics and chargeback automation
Architect and implement proof-of-concepts for platform innovation, such as AI-driven observability, advanced data processing models, or Kubernetes-based platform migration
Supervise the building, deployment, and maintenance of Elastic clusters using Infrastructure-as-Code tools like Terraform and Ansible, while mentoring team members on best practices
Oversee platform lifecycle management activities, including component upgrades, capacity planning, cost optimization, and evolving compliance requirements
Continuously assess and fine-tune ELK stack performance, including ingestion, indexing, and query optimization for large-scale environments
Establish and enhance comprehensive alerting and incident management workflows, integrating sophisticated monitoring tools such as Kibana Rules, Watchers, and PagerDuty
Supervise the ingestion, enrichment, backup, and restoration of large-scale platform data while optimizing data workflows
Lead and plan critical operational events such as SSL certificate rotations, cluster migrations, or scalability optimization projects

Requirements

5+ years of experience in Operational Intelligence, with a proven track record of leadership and technical expertise in managing large-scale observability platforms
Demonstrated ability to architect and manage Elastic clusters in complex, multi-cloud environments
In-depth knowledge of Elastic Stack components, including advanced configurations of Elasticsearch, Kibana, and Logstash
Advanced proficiency in Infrastructure-as-Code tools like Terraform and Ansible, with demonstrated flexibility in adapting other tools like Jenkins CI or GitOps frameworks
Advanced Python scripting skills for automation, data processing, and extending platform interoperability
Deep understanding of incident management frameworks and workflows with tools like PagerDuty, Uptrends, and other enterprise monitoring solutions
Proven expertise in troubleshooting and resolving complex platform challenges under tight SLAs
Strong capability in managing and scaling fault-tolerant platforms while ensuring performance, security, and compliance across large distributed systems
Demonstrated ability to mentor and grow team members, manage priorities, and act as a bridge between technical and non-technical teams
Excellent command of English (B2+ level), both written and spoken, with a strong emphasis on technical communication skills

Nice to have

Expertise in scripting with Groovy or experience in advanced Linux administration to optimize platform processes
Track record of optimizing observability workflows with additional integrations or customizations in tools like Uptrends, PagerDuty, or Elastic features
Hands-on experience with advanced Elastic Synthetics setups for robust monitoring and custom synthetic testing frameworks
Experience driving strategic initiatives such as modernization through AI tooling, cloud-native transitions, or cost-saving observability optimizations

We offer

Connectivity Bonus (25,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept).
Medicina Prepaga (It covers the collaborator and direct family group).
Paternity Leave (Two additional days are added to what is established by law, total of 4 days).
Discounts card.
English Training (English lessons, twice per week).
Training Program (Access to multiple customized training plans according to the needs of each role within the company).
Marriage bonus (The company doubles the allowance established by law that ANSES offers).
Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company).
External Agreements and Discounts.
Vacations: 14 calendar days a year

By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM´s Privacy Notice and Policy.

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