Who We Are
The GlobalLink Technology Services Engineering team provides TransPerfect’s customers and internal teams with
excellent technical assistance on the GlobalLink suite of products.
What You Will Be Doing
-
Build advanced understanding of GlobalLink technologies
-
Monitor and respond to user queries via the ticketing system
-
Troubleshoot technical issues related to GlobalLink products
-
Manage and generate licenses for some GlobalLink applications
-
Work in collaboration with our development team and product owners reporting bugs and tracking issues in the ticketing platform
-
Document issues internally for future reference using existing templates
-
Post and maintain information related to GlobalLink, customer requirements, or support procedures on the Intranet
-
Train and guide less experienced colleagues on GlobalLink and other applications
-
Assist in creating training materials for new and existing software and procedures
-
Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor
Required skills and experience
-
Excellent oral and written communication skills in English
-
Ability to promptly answer support-related email, phone calls and other electronic communications
-
Excellent skills with Windows
-
Interpersonal skills, enjoys working with people and being part of a team
-
Ability to follow procedures to meet deadlines
-
Self-motivated, detail-oriented and organized
-
Ability to self-learn new technologies and skills based on documentation, eLearning, and simulated test scenarios
-
Bachelor´s Degree in Computer Sciences or equivalent professional experience in a similar position
-
Experience in technical support and bug reporting tools, identifying, documenting and tracking support issues
and defects
In order to apply, please submit your CV in English
