20 publicaciones de empleo destacadas de customer service agent en desde casa (¡Están contratando!)

Customer Service Agent
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- $11.899,49 - $14.874,36 por hora
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Ionic Partners —Desde casa
- Tiempo completo
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Customer Service Agent

ueni ltd -
Desde casa

Postulación rápida

Detalles del empleo

Indefinido | Tiempo completo
$11.899,49 - $14.874,36 por hora

Descripción completa del empleo

We are looking for a Customer Service Agent to support customers across three key areas: Support, Proactive Customer Success, and Retention.

This is a customer-facing role suited to someone who is a strong communicator, enjoys solving problems, and is comfortable helping customers through chat, email, and phone.

You will help customers resolve day-to-day issues, get more value from their UENI service, and find the right solution when they are considering leaving.

Please note that only candidates based in Latin America will be considered for this position.

Working Hours: Monday to Friday with one working weekend a month. 9am - 6pm Central time.

Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses.

Key Responsibilities

Support

Respond to customer enquiries through chat, email, and phone.
Assist customers with their websites, subscriptions, billing, domains, emails, and account access.
Explain processes clearly and resolve issues with minimal back and forth.
Take ownership of follow-ups and escalate complex cases when required.
Keep accurate notes, tags, and conversation records.

Proactive Customer Success

Reach out to customers who may need support with onboarding, payments, reactivation, or account setup.
Support engagement campaigns.
Help customers complete key actions and connect them with the right resources or specialist support.
Identify recurring customer issues and share feedback with the team.

Retention

Handle cancellation requests, pricing concerns, and downgrade enquiries.
Understand why the customer is considering leaving and offer an appropriate solution.
Use approved retention options.
Manage sensitive conversations with empathy and professionalism.

Skills and Experience

Previous experience in customer service, customer success, account management, retention, or a similar customer-facing role.
Strong written and spoken English.
Confidence communicating with customers through chat, email, and phone.
Ability to remain calm, professional, and solution-focused during difficult conversations.
Strong problem-solving skills and the ability to assess situations independently.
Ability to explain technical or billing-related information clearly.
Good organization and follow-up management.
Comfortable working with performance targets, service levels, and quality standards.
Confidence learning and working across several systems and customer processes.
A customer-first mindset balanced with sound commercial judgment.

Job requirements

Experience with customer retention, cancellations, renewals, or objection handling.
Experience supporting subscription-based products or services.
Familiarity with platforms such as Intercom, Zoho, Stripe, or Wix.
Experience supporting websites, domains, email services, or digital products.
Experience working with small business owners.

Job Types: Full-time, Permanent

Pay: $11,899.49 - $14,874.36 per hour

Application Question(s):

Tell us about a time in your previous customer-facing role when you dealt with an incredibly frustrated or angry customer who was ready to quit/churn. How did you handle the situation, de-escalate their frustration, and ultimately turn it into a positive experience? Record a 2-min video/voice and paste the link here
Please indicate the salary range (Monthly/USD) you are expecting for this job as well as your notice period.

Work Location: Remote

Postulación rápida

Refiná tu búsqueda

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Quiero recibir la alerta de empleo más reciente para customer service agent en desde casa

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