This role supports healthcare practices by handling inbound and outbound patient communication, scheduling appointments, and maintaining accurate records. A great fit for organized, tech‑savvy candidates comfortable with phones and multitasking.

Disclaimer

Not sure this is the right role for you? Please review our other open positions before applying, as candidates must wait 21 days before reapplying if the wrong role is selected. Check them out at www.hireteem.com/careers

About Us

At Teem, we empower healthcare providers by managing essential front and back-office tasks so they can focus on delivering exceptional patient care. As a Front Desk Representative, you’ll be at the heart of our mission—serving as the first point of contact for patients, supporting healthcare practices across the U.S., and driving patient engagement through outstanding service and proactive outreach.

Position Summary

This hybrid role combines responsibilities from front desk coordination, call center operations, and sales outreach. You’ll manage inbound and outbound communications, schedule appointments, maintain accurate records, and contribute to patient acquisition efforts. Your work ensures smooth operations and a welcoming experience for every patient.

Key Responsibilities

Patient Communication & Call Management

Handle high volumes of inbound and outbound calls with professionalism and empathy.

Respond to voicemails, emails, and social media inquiries.

Resolve patient concerns and escalate complex issues as needed.

Collaborate with US-based healthcare practices to manage inquiries and scheduling.

Scheduling & Coordination

Schedule, confirm, and reschedule appointments using digital tools.

Monitor daily schedules to ensure smooth patient flow.

Coordinate with healthcare teams to maintain timely operations.

Sales & Lead Generation (10%)

Make outbound calls to generate new patient leads.

Engage potential patients with a friendly, persuasive approach.

Follow up on marketing inquiries and campaign leads.

Administrative & Recordkeeping

Maintain accurate digital records of patient interactions and appointments.

Assist with invoicing, insurance documentation, and CRM updates.

Support ad hoc administrative tasks to ensure operational efficiency.

Qualifications

Experience

1–2 years in customer service, call center, or front desk roles (healthcare preferred).

Sales or lead generation experience is a plus.

Skills

Strong verbal and written English communication.

Empathy, emotional intelligence, and a patient-focused mindset.

Attention to detail and organizational skills.

Tech-savvy with CRM systems, Microsoft 365 and scheduling software.

Ability to multitask and manage high call volumes.

Education

High school diploma or equivalent (additional training in customer service or sales is a plus).

Perks of Working with Teem

Remote Work – Skip the commute and work from wherever you’re most comfortable.

Training & Development – Ongoing support to grow your skills.

USD Pay – Competitive compensation in US dollars.

Transferable Skills - What we are looking in addition to the Qualifications

Customer Service & Patient Experience

Customer service excellence

Patient engagement and patient support

Front desk operations

Customer relationship management

First point of contact experience

Service recovery and issue resolution

Empathy, emotional intelligence, and active listening

Professional phone etiquette

Call Center & Communication Skills

Highvolume inbound and outbound call handling

Call center operations

Voicemail, email, and digital inquiry management

Clear verbal and written communication

Conflict resolution and escalation management

Multichannel communication (phone, email, chat, social media)

Scheduling, Coordination & Operations

Appointment scheduling and calendar management

Scheduling software and digital booking tools

Appointment confirmation and rescheduling

Workflow coordination

Time management and prioritization

Crossfunctional coordination with internal and external teams

Sales, Outreach & Lead Generation

Outbound calling and cold/warm outreach

Lead generation and lead qualification

Appointment setting

Sales support and customer engagement

Marketing campaign followup

Persuasive communication and consultative selling

Administrative & Record Management

Administrative support

Data entry and record maintenance

CRM management and updates

Accurate documentation and recordkeeping

Invoicing and billing support

Insurance documentation and verification support

Confidential information handling (HIPAAaware environments preferred)

Technology & Systems Proficiency

CRM systems (Salesforce, HubSpot, or similar platforms)

Microsoft 365 (Outlook, Teams, Excel, Word)

Scheduling and practice management software

Multisystem navigation

Techsavvy and quick system adoption

Multitasking & Performance Skills

Multitasking in fastpaced environments

Attention to detail and accuracy

Problemsolving and critical thinking

Adaptability and flexibility

Remote and hybrid work readiness

Performancedriven and goaloriented mindset

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