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EcoSource Janitorial is a US-based commercial cleaning company operating across Massachusetts and southern New Hampshire. We're hiring a full-time remote Operations Support Specialist to own the day-to-day accuracy of our time tracking, CRM, and reporting.

This is not a call-center or data-entry role. You will be the person leadership relies on to make sure our numbers are right before they're used to pay people and make decisions.

Schedule: Monday–Friday, 9:00 AM – 5:00 PM US Eastern Time. Full-time (40 hrs/week). you must be available live during US business hours EST

Compensation: $8.00 - $9.00 USD/hour (~$1,386 USD/month), paid as an independent contractor. Reviewed at 90 days with an increase based on performance.

What you'll do

Time & attendance accuracy — Review daily punch-in/punch-out data in our time tracking system, identify missed punches, overlaps, and anomalies, and correct or escalate them before payroll cutoff.
Payroll support — Reconcile approved hours between our time tracking system and payroll system each pay period. Flag discrepancies before they become paychecks.
CRM management — Maintain data accuracy in our CRM: update records, clean duplicates, log activity, and keep pipelines current.
Weekly reporting — Build and deliver a recurring weekly operations report in Google Sheets. Own the process end to end: pull, clean, format, deliver on schedule.
Field team support — Be the first point of contact for staff questions about hours, time off, and pay discrepancies. Research, resolve, or escalate with a clear summary.
Recruiting support — Post job openings, source candidates, run initial phone/text screens, and keep the applicant tracker updated.

Required

2+ years supporting a US-based company in an operations, admin, or reporting role
Advanced Google Sheets — you're comfortable with filters, pivot tables, VLOOKUP/XLOOKUP, IF logic, and conditional formatting without being walked through it
Demonstrated experience building recurring reports from raw data
Strong written and spoken English (this role communicates directly with US staff and management)
Reliable high-speed internet, a functioning computer, and a quiet workspace
High attention to detail and the discipline to catch your own errors before someone else does
Ability to handle confidential payroll and employee information appropriately

Preferred

Experience with time tracking or payroll platforms (Chronotek, Paychex, ADP, Gusto, When I Work, etc.)
Experience administering a CRM
Experience sourcing and pre-screening candidates
Experience in a field-services business (cleaning, landscaping, HVAC, pest, pool, security)

What we're looking for

Tech-savvy and self-teaching. We use multiple platforms and will add more. If we hand you a new tool, we expect you to figure out 80% of it on your own and come back with specific questions on the other 20%. If you need step-by-step instructions to learn new software, this isn't the right fit.

Job Type: Full-time

Pay: $10,000.00 - $17,000.00 per hour

Expected hours: 40.0 per week

Experience:

operations : 1 year (Required)

Language:

English (Required)

Work Location: Remote

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