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ProMedix Health is a Medical Technology company serving the senior community of Medicare patients nationally, in the United States. We're looking for an experienced Technical Operations Associate to support our AI systems, data infrastructure, and customer relationship automation. This is a hands-on, high-variety role. You will touch everything from AI voice agents to internal dashboards to compliance tooling.

This is a great fit for someone early in their career who wants broad, real-world exposure to AI infrastructure, healthcare operations, and automation, and who's excited to learn quickly on the job rather than needing everything pre-defined.

We're hiring to build and maintain the automation layer our operations run on: AI voice agents that handle patient qualifying, onboarding, and follow-up calls; the integrations that connect our systems; and the dashboards our team uses to see what's working.

This is a hands-on, high-variety role. In a given week you might tune prompts for a voice agent, debug a webhook between our CRM and our data warehouse, and ship a script that cleans up a patient pipeline report. You'll work directly with [our CTO / the Head of Operations], and you'll have real ownership over what you build.

What You'll Do

· Help build, test, and refine AI voice agents used in our automated call center, that will cover qualifying, onboarding, and follow-up workflows

· Support maintenance of internal analytics dashboards tracking patient pipeline, agent performance, and market data

· Assist with customer relationship workflow automation, ticket routing, automated triggers and data cleanup

· Execute defined technical tasks: writing scripts, testing integrations, debugging API calls, managing cloud infrastructure

· Help maintain compliance tooling (e.g., monthly exclusion list checks)

· Document processes as you learn them, so institutional knowledge doesn't live in one person's head

· Take on agent development and provide creative thinking for enhanced delivery of service and improved new patient conversion rates and retention

What We're Looking For

Fluent English, written and spoken.

You'll be on calls with our US team and reading US healthcare documentation. Submit your resume in English.

Familiarity with APIs and how systems talk to each other (even from personal projects or coursework)
You can read and write code comfortably — Python or JavaScript. You don't need to be a senior engineer, but you shouldn't be intimidated by an unfamiliar codebase.
Practical understanding of APIs: REST, JSON, authentication, webhooks. Personal projects and coursework count.
Organized and detail-oriented. A lot of this work is quiet correctness that nobody notices until it's wrong.
Comfortable with ambiguity and picking things up quickly; we'll teach you our specific tools, but you should be a fast, curious learner

Nice to have, genuinely not required:

Any exposure to AI agents or LLM APIs (OpenAI, Anthropic, LangChain, or similar)
No-code/low-code automation tools: n8n, Make, Zapier
Cloud infrastructure, especially AWS
SQL and databases
CRM platforms: HubSpot, GoHighLevel, Salesforce
Interest in healthcare, AI infrastructure, or startup operations

Compensation & Logistics

Pay: 9-16 per hour, paid in USD via Deel, monthly
Full-time, 40 hours/week/Contractor
Fully remote, from anywhere in Argentina
Performance bonus tied to [conversion and retention metrics you'll directly influence]

Job Types: Full-time, Part-time

Pay: $13,000.00 - $24,000.00 per hour

Application Question(s):

Have you ever built an AI Agent or AI Framework?
Have you ever done an API integration on your own from start to finish?

Education:

Associate (Required)

Work Location: Remote

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