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Our CTO Office is scaling fast on Salesforce delivery, and we need senior Project Managers who can own engagements end to end - not just track a plan, but actively drive scope, risk, and stakeholders across the client, the Salesforce platform, and our own delivery team. This is a hands-on, client-facing leadership role, not a status-reporting one.

EST/EDT time zone

Key responsibilities

Own full project lifecycle delivery for Salesforce implementation and enhancement projects, from kickoff through go-live and hypercare.
Serve as the primary point of contact for the client, running three-way conversations that involve the client, Salesforce (AE/CSM/architects), and our internal delivery team.
Build and maintain the project plan, RAID log, RACI matrix, and status reporting; run steering committee updates for client stakeholders and internal leadership.
Manage scope through formal SOW and change-request processes; track budget, burn rate, and resourcing against the contracted scope.
Coordinate release and sandbox strategy with the technical team (dev/QA/UAT/staging/production) to keep delivery predictable across sprints or phases.
Proactively identify and de-risk issues before they surface — running self-assessments and pulling in the right people rather than waiting to be asked.
Manage 2–3+ concurrent Salesforce projects at varying stages of the lifecycle.
Mentor or oversee junior PMs/coordinators as the team scales, and partner with the CTO Office Portfolio Manager once that role is in place.

Required experience & qualifications

8+ years of Project Management experience, including delivery of Salesforce platform projects (implementation, integration, or managed services).
Salesforce domain fluency via one of two acceptable paths: (a) PM on Salesforce projects, comfortable with Salesforce delivery lifecycle and terminology, or (b) former Salesforce consultant/analyst/developer who has moved into Project Management. Pure generalist PMs without direct Salesforce exposure are not a fit for this role.
Track record managing external, enterprise clients directly - not through an intermediary account manager.
Demonstrated ownership mentality: examples of driving a project proactively (identifying risk, restructuring a plan, pushing back on scope) rather than only reporting status.

Technical & tools skill set expected of a Senior PM

Delivery methodologies: Agile/Scrum and Waterfall/hybrid delivery, sprint planning and release planning, backlog refinement as a Scrum Master or BA.
Salesforce platform literacy: working knowledge of Sales Cloud / Service Cloud / Experience Cloud architecture, standard objects vs. custom objects, and enough familiarity with Apex, Flow, and Lightning components to scope work and sanity-check technical estimates (hands-on coding not required).
Release & environment management: sandbox strategy (dev/UAT/staging/production), deployment tooling awareness (e.g., Salesforce DX, Copado, Gearset, or change sets), and release calendars aligned to Salesforce seasonal releases.
PM tooling: Jira, Confluence, ADO, MS Project or Smartsheet, and reporting/dashboarding for status decks (PowerPoint or equivalent).
Financial & scope management: SOW and change-request administration, budget/burn tracking, time and billing tools.
Risk & governance artifacts: RAID logs, RACI matrices, steering committee reporting, escalation management.
Certifications (nice to have, not required): PMP, CSM/PSM, Salesforce Administrator or other Salesforce certification.

Soft skills

Excellent, confident client-facing communication in English, with the ability to provide constructive feedback to clients and Salesforce representatives when needed.
Strong stakeholder management across client, platform vendor, and internal delivery teams simultaneously.
Self-directed and proactive - this is the single biggest differentiator we're screening for.

Nice to have

Direct hands-on Salesforce consulting or development background.
Experience managing a portfolio of projects, or clear interest in growing into a portfolio/program management role.

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