9 publicaciones de empleo destacadas en operations tech lead (¡Están contratando!)

Homecare Specialist
Belong —Buenos Aires, Buenos Aires
- Tiempo completo
Postulación rápida
Principal Professional – Oracle EBS / Oracle Cloud Supply Chain (Technical, AI, and High-Tech Industry Expertise)
Marvell —Córdoba, Córdoba
Transmission Implementation Engineer.
Trinetix —Buenos Aires, Buenos Aires
- Tiempo completo
Postulación rápida
3d
Senior Software Engineer | Remote | AI SaaS Software Role
Process Street —Capital Federal, Buenos Aires
Postulación rápida
Senior Database Reliability Engineer
Sezzle —Capital Federal, Buenos Aires
Head of Agency Partners, Large Customer Sales (English, Spanish)
Google —Buenos Aires, Buenos Aires
- Tiempo completo
Next Frontier - Strategic Initiatives Manager - Assistant Director - EY GDS
EY —Capital Federal, Buenos Aires
Senior Security Infrastructure Engineer
Sezzle —Buenos Aires, Buenos Aires
Principal, Enterprise Architect
Salesforce —Buenos Aires, Buenos Aires
- Tiempo completo

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Principal Professional – Oracle EBS / Oracle Cloud Supply Chain (Technical, AI, and High-Tech Industry Expertise)
Marvell —Córdoba, Córdoba
This role will focus on enabling scalable, intelligent, and efficient ERP and supply chain systems within a semiconductor or high-tech enterprise environment.

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Homecare Specialist

Belong -
Buenos Aires, Buenos Aires

Postulación rápida

Detalles del empleo

Tiempo completo

Descripción completa del empleo

About Belong

We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom. We are building a scaled system of wealth creation for regular people through homeownership. We’ve survived Covid, the tech crash, and the toughest years of the capital markets. We are growing fast and we are AI First. Our 200+ Belongers are strong, curious, and extremely ambitious.

About the Role

We are looking for a Homecare Specialist to own the end-to-end Pro Service experience for Belong residents. You’ll manage 35–50 active services, exercise independent judgment on complex cases, and proactively resolve issues before they escalate.

This is a problem-solver role for someone who thrives on ownership, urgency, and member relationships. You’ll use AI tools to automate repetitive work while focusing your energy on high-impact member conversations, vendor coordination, and process improvement.

What You’ll Do

Core Responsibilities:

Own 35–50 active Pro Services from request through completion with minimal supervision
Drive urgency across vendors, members, and internal teams to ensure cases don’t stall
Respond to member requests within SLA and proactively communicate throughout the service lifecycle
Close 4+ Pro Services per day by removing blockers and making decisive calls
Manage vendor relationships: scheduling, quality control, issue resolution, payment coordination
Identify systemic risks or recurring issues and propose solutions to your Lead

Member Experience:

Handle member calls and video conversations with confidence, empathy, and care
De-escalate member frustrations by listening actively, setting clear expectations, and taking ownership
Build long-term trust by demonstrating urgency, follow-through, and problem-solving
Navigate complex situations (delayed repairs, vendor no-shows, cost overruns) with composure

AI & Process:

Leverage AI tools to automate scheduling, follow-ups, status updates, and routine communications
Identify manual processes that could be automated and document recommendations
Contribute to SOP updates based on real-world learnings
Train new Associates on workflows, tools, and best practices

About You

You take full ownership of outcomes and don’t wait for permission to solve problems
You’re a strong communicator who can de-escalate tense situations and build trust quickly
You’re organized, proactive, and comfortable juggling many priorities at once
You’re excited about using AI to eliminate repetitive work so you can focus on high-impact problems
You thrive in ambiguity and can make judgment calls with confidence

Requirements

1–2 years of experience in operations, customer support, or service coordination
Proven ability to handle escalations and difficult conversations with professionalism
Strong organizational skills and attention to detail
Excellent verbal and written communication skills in English
Comfortable with technology and eager to adopt AI-powered tools
Experience with CRM platforms required
Experience in property management, facilities, home services, or BPO environments is a plus

Success Metrics

Meet SLA targets for member response time and Pro Service closure time
Close 4+ Pro Services per day consistently
Maintain CSAT score of 85% or higher
Contribute at least 2 process improvement ideas per month
Zero escalations due to poor judgment or communication breakdowns

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Homecare Specialist

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Head of Agency Partners, Large Customer Sales (English, Spanish)

Next Frontier - Strategic Initiatives Manager - Assistant Director - EY GDS

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