PURPOSE
The Senior Content Design Specialist must check content in various languages to ensure it does not contain any design error. He/she must track omission, inaccuracy, inconsistency and visibility errors coming from OCR, translation, DTP, and Feedback DTP tasks. It may entail correcting, removing, adding and formatting portions of content to make the source content ready for translation and the translated content meaningful prior to delivery to local customers. He/she works effectively with other members of the IQVIA™ Language Solutions team as well as with external resources to deliver high-standard services. The Senior Content Design Specialist may also coordinate efforts from, and/or train several Content Design Specialists when it is needed to meet project requirements. He/she enjoys working in a dynamic and fast-paced environment and is a strong team player who always remains result-oriented. The Senior Content Design Specialist works closely with Content Design Team Leads, Project Managers, and with internal and external stakeholders as appropriate.
RESPONSIBILITIES
- Be a key contributor to deliver on translation effectiveness commitments to stakeholders and clients
- Check content in one or several target languages and spot design issues according to guidelines and source content requirements
- Analyse and eliminate all correctness and usability issues to meet quality requirements and deadlines
- Work with Project Managers to ensure that the nature and the number of quality issues are collected and incorporated in performance metrics and trend analysis
- Act as a link between Project Managers, reviewers and post-editors as necessary to solve issues quickly and effectively
- Ensure that identified issues are defined and described clearly to inform assigned Project Managers and linguists and increase their level of performance and engagement
- Mentor and help Content Design Specialists as needed and coordinate their efforts to make projects time and cost effective
- Work with the Director of Operations and the Head of Operational Excellence to document major quality issues and contribute to the continuous improvement of QC and QA processes in the translation supply chain.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- Fluency in at least one target language including vocabulary, terminology, syntax, grammar and spelling
- Fluency in English – written and spoken
- At least five years of experience OCR, DTP, editing, formatting validating content in at least two languages including the mother tongue is a must
- Experience as a translator, a linguist and/or a proofreading specialist is a strong asset, yet not a must
- Experience in project management is a strong asset
- Proven experience working with projects involving large amounts of content is desirable
- Knowledge of software QA, QC, DTP and/or OCR methodologies, tools, and processes is beneficial
- Experience working in international environments is beneficial
- Experience using CAT tools or content editing tools is beneficial
- Experience mentoring people and coordinating team efforts is beneficial
- Strong verbal and written communication skills
- Continued attention to detail and problem-solving actions
- Ability to work independently and proactively, as part of a team and with diverse teams.
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
- Bachelor's degree, ideally in a linguistic, business or scientific field OR at least 5 years of experience.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
