20 publicaciones de empleo destacadas de benefits analyst en buenos aires buenos aires (¡Están contratando!)

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Service Desk Analyst

Pearster
Capital Federal, Buenos Aires

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Detalles del empleo

Descripción completa del empleo

Description

This role is accountable for providing 1 st level support for internal Moneris end users related to desktop and mobile technologies and standard corporate desktop applications. In this role, you will ensure timely response and resolution to incidents and provide How To support.

Responsibilities

Accountable for triaging and troubleshooting of moderate to complex level 1 incidents and problems generated by phone, self-service, and email along with resolution/root cause within service target timelines
Responsible for providing guidance and training to other members of the 1 st level support Service Desk team related to incidents and How Tos ensuring ongoing transfer of knowledge to support a high level of first call resolution
Responsible for contributing to our Knowledge Base by developing content monthly that would be beneficial as self-service articles to drive use of the Knowledge Base by end users and reduce inbound calls to the Service Desk
Maintains an understanding of standard applications supported by the End User Services team
Requirements
- Advanced English
- Fluent French
- 3+ years of equivalent work experience in technical support or a people management role
- Experience with end-user technologies, including: Desktops, laptops, and mobile devices, Meeting room technology
- Operating systems: Windows, MacOS, iOS
- Experience troubleshooting complex Microsoft 365 incidents, including Outlook/Exchange Online, Teams, OneDrive, MFA, permissions, and user access issues.
- Experience troubleshooting Outlook, Teams, OneDrive, and Microsoft 365 accounts for end-users
- Experience managing users, access, and MFA in Azure Active Directory (Entra ID)
- Experience supporting and managing Windows and MacOS devices through Microsoft Intune
- Experience troubleshooting LAN/WiFi/VPN connectivity issues and supporting switches and firewalls
- MCP WIN 10 certification
- Azure experience
- Understanding of ITIL processes and call tracking systems (e.g., ServiceNow)
- Highly proficient in verbal and written communication, with the ability to interact with all levels of the organization
- Service Desk Team: After-hours On-Call support from 7 PM to 7 AM

Benefits

Fully remote work arrangement as a contractor
Competitive salary in USD
PTO days per year
100% company-covered international certifications
Access to coworking spaces
English classes
Engaging team-building activities
Personalized gifts
Welcome kit
Referral program

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benefits analyst empleos en buenos aires buenos aires

Service Desk Analyst

Sr Financial Analyst Manufacturing

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IBM Maximo Functional Analyst

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Sr Procurement Financial Analyst

Cyber Incident Response Analyst

Senior Data Analyst/BI Developer

Production & Revenue Accounting Analyst

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Loyalty Partner Insights Sr. Analyst

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SAP Functional Analyst - Tax

Back Office Agent

Know Your Customer Manager

Lifecycle Marketing Coordinator

Senior Digital Consultant, Salesforce

Marketing & Campaign Coordinator

Quiero recibir la alerta de empleo más reciente para benefits analyst en buenos aires buenos aires

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