Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
At Medtronic, we are building a Center of Excellence in Digital, Customer Experience and Innovation to accelerate the transformation of our business across LATAM region. We are looking for professionals who want to generate real impact by combining strategy, data, technology and execution to enhance customer experience, drive operational efficiency and unlock new growth opportunities. If you are motivated by working in multicultural, fast-paced and results-oriented environments, this is your opportunity to be part of a transformation with tangible impact on the healthcare ecosystem.
The Senior Digital Analyst orchestrate the delivery of high impact digital features for LATAM, operating at the intersection of business, technology and UX. This role translates business needs, user pain points and strategic priorities into clear, actionable user stories and supports the delivery of digital products (portals, e procurement, automation, AI use cases, Salesforce enhancements) with quality, on time and with measurable value. The role will be working in a Flex Work model either Ciudad del Mexico, Mexico or Buenos Aires, Argentina.
Responsibilities may include the following and other duties may be assigned
- Continuously refine and manage the product backlog for one or more digital products and initiatives.
- Translate business objectives, customer needs and operational challenges into clear user stories, epics, acceptance criteria and functional requirements.
- Support prioritization of initiatives and backlog items based on business value, customer impact, strategic alignment and technical feasibility.
- Facilitate discovery activities, workshops and process assessments to identify digital, automation and AI opportunities across LATAM markets.
- Map and document end-to-end business processes, identifying inefficiencies, bottlenecks and value creation opportunities.
- Partner closely with Commercial, Marketing, Customer Service, Operations, Finance, Supply Chain and IT teams to understand business priorities and define scalable digital solutions.
- Collaborate with Product Owners, UX Designers, Data Analysts and Engineering teams to ensure requirements are actionable, testable and aligned with user experience standards.
- Support the design and implementation of customer-facing and operational digital solutions, including B2B/B2C portals, Salesforce capabilities, e-procurement platforms, workflow automation and AI-enabled products.
- Contribute to the development of business cases by supporting value estimation, benefits tracking and success metrics definition.
- Work with Data and Analytics teams to define KPIs, adoption metrics and performance indicators for digital products and initiatives.
- Participate in Agile ceremonies, including sprint planning, backlog refinement, reviews and retrospectives.
- Support testing, validation and change management activities to drive successful adoption across countries and functions.
- Prepare executive-ready materials, project updates and portfolio insights for leadership and steering committees.
- Maintain clear documentation of requirements, processes, decisions and dependencies using approved collaboration tools.
Required Knowledge and Experience
- Bachelor’s degree in Business, Engineering, Information Systems, Computer Science or related field.
- Native or fluent Spanish.
- Fluent English.
- 4+ years of experience in Product Management, Business Analysis, Digital Transformation, Process Improvement or related roles.
- Strong experience translating business requirements into user stories, process flows, functional specifications and solution designs.
- Experience working in Agile environments (Scrum, Kanban, SAFe or similar).
- Strong understanding of end-to-end commercial and operational processes, including Lead-to-Order, Quote-to-Cash, Customer Service and Supply Chain processes.
- Experience collaborating with cross-functional teams across business, technology and external vendors.
- Ability to evaluate opportunities based on business value, customer impact and operational efficiency.
- Excellent communication and stakeholder management skills, with the ability to bridge business and technology audiences.
- Experience supporting digital products such as Salesforce, CRM platforms, customer portals, e-commerce, self-service and workflow solutions.
- Exposure to AI, automation and advanced analytics initiatives, including Generative AI use cases, is highly desirable.
Experience working in multicultural and regional environments is preferred.
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Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Recruitment Fraud Alert
We are aware of phishing scams targeting job seekers. Please keep the following in mind:
Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.
Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.
If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.
If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected] .
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
