20 publicaciones de empleo destacadas de data processing en microcentro, b (¡Están contratando!)

The opportunity
As an Americas Learning & Development (L&D) Projects Specialist – Senior Associate you’ll provide advanced operational, process, and technology support to learning projects or programs. This includes supporting functions and processes within learning, including the quality assurance of learning documentation, collection of documentation required for internal reviews and analysis, as well as the maintenance outcomes of learning items in our internal systems. In this role you will be expected to produce high quality deliverables and assist on special projects where needed.

Your key responsibilities

Drive portfolio management activities include feedback and consumption reporting and analysis to support course maintenance/retirement recommendations.
Maintain facilitator, participant and on-demand self-study materials repository in SharePoint
Support project management efforts for a portfolio of less complex learning projects or programs, while assisting senior team members with larger projects
Create and maintain project/program documentation, including project plans and timelines
Communicate progress, barriers, risks, and benefits to team members and clients to ensure project success
Complete or collect all documentation required for SuccessFactors learning management system Course/Item publication, Course/Item revision and item assignment
Complete quality checks on data related to the content development process and on required documentation for publication
Maintain a comprehensive knowledge and awareness of the item and program publication process and item revision process
Executing course maintenance, decommissioning, and AMR (annual maintenance review) processes, and providing overall curriculum pipeline management with business stakeholders and senior team members
Support reporting, vendor management, maintenance processes, and communication efforts related to learning projects
Coordinate with external training vendors and internal stakeholders to schedule, publish, and maintain learning offerings
Support vendor contract renewals and purchase order workflows
Manage ServiceNow tickets and process for credit awarding related to external training vendors, ensuring accurate and timely processing
Offer operational reporting and analysis, suggesting improvements based on workflow and process analysis
Respond to the needs of managers, sponsors, and stakeholders, identifying alternative solutions and facilitating cross-project solutions
Update learning team resources (e.g., SharePoint, OneNote) to maintain content relevancy

Knowledge and Skills Requirements:

Strong spoken and written English skills to work in an international environment
Strong organization, time management and prioritization skills
Strong communication and collaboration skills – work effectively with colleagues and teams in different geographical locations and ability to build strong relationships in a multicultural environment
Basic knowledge of Microsoft Office 365 suite (word, excel, PowerPoint)
Ability to use AI enabled tools effectively
Ability to review and summarize data points
Ability to solve problems, make recommendations, and present solutions to team members.
Strong organizational skills to schedule, execute, and complete tasks, often delivered in quick succession
Ability to learn new processes and skills quickly
Ability to prioritize tasks
Demonstrable experience of managing multiple projects in parallel in an organized and coordinated way, with exceptional quality
Commercial acumen and business awareness

Additional Skills:

Intermediate knowledge of Microsoft Excel would be a great advantage (e.g., Pivot Tables, Formulas, Formatting, Data Cleaning, etc.)
Knowledge of learning development processes and standards
Optional not required - Knowledge and hands on experience of ServiceNow and SuccessFactors

Other Requirements:

Flexibility in working hours to accommodate multiple time zones as needed
This role works with team members in all US time zones

Job Requirements:
Education

Bachelor’s degree or equivalent experience

Experience:

Experience working in a professional services or corporate environment
Experience working in learning and development is preferred
Working in international and diverse environments
3-7 years’ work experience preferred

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